Return policy

  • Returns accepted for 30 days
  • Free return shipping
  • No restocking fee
  • No final sale items

    At Naty Skin, we believe in providing our customers with the best shopping experience possible. We understand that sometimes a product may not meet your expectations, and we want to make the return process as easy and hassle-free as possible.

    Returns accepted for 30 days: We offer a generous 30-day return policy, starting from the day you receive your item. This gives you plenty of time to try out our skincare products and decide if they are right for you.

    Free return shipping: We believe that returning a product should not cost you anything. That's why we offer free return shipping on all eligible items. Simply contact us and we will provide you with a return shipping label.

    No restocking fee: We want you to feel confident in your purchase decision. That's why we do not charge any restocking fees for returned items. You will receive a full refund for the original purchase price.

    No final sale items: Unlike some other stores, we do not have any final sale items. All of our products are eligible for returns within the specified timeframe, as long as they meet the return criteria.

    To initiate a return, please contact our customer service team at frantzius13@gmail.com. They will guide you through the process and provide you with any additional information you may need.

    Please note that returned items must be in their original condition, unworn or unused, with all tags and packaging intact. We reserve the right to refuse returns if the items do not meet these criteria.

    Once we receive your returned item and verify its condition, we will process your refund. Please allow up to 10 business days for the refund to be credited back to your original payment method. Keep in mind that it may take additional time for your bank or credit card company to process the refund.

    If you have any questions or concerns about our return policy, please don't hesitate to reach out to us. We are here to assist you and ensure that you are completely satisfied with your Naty Skin shopping experience.

    Thank you for choosing Naty Skin. We appreciate your trust in our products and look forward to serving you again in the future.